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Unlike most car repair companies, we don't have a shop. Our mechanics go to the customer's location—whether that's at their home, office, or elsewhere. With Auto Monkey, customers can simply 1) Click to select a service. 2) Approve their repair estimate. 3) Schedule a repair time with their mechanic. 4) Go back to work or finish watching your tv show or movie. You'll get an app notification letting you know when it's done","@type":"Answer"}},{"name":"Do you accept cash payments?","@type":"Question","acceptedAnswer":{"text":"NO. CASH TRANSACTIONS ARE NOT ALLOWED. In fact, paying one of our platform's mechanics directly with cash, or asking and/or using them for additional services outside the platform, as a side deal or freelance services without written approval violates the Terms and Conditions users accept when approving services using our platform. This action immediately forfeits any rights or privileges with regards to Auto Monkey warranties or contractual obligations, and absolves Auto Monkey from any past, p","@type":"Answer"}},{"name":"How does the customer pay for automotive repair services?","@type":"Question","acceptedAnswer":{"text":"ALL payments are made through Auto Monkey's platform/app. This ensures both parties the highest level of PCI security available for you as a customer, for the mobile technicians, and for us as a company. Again, No Cash Payments. See the Do you accept cash payments section for more information on this.","@type":"Answer"}},{"name":"When am I charged for automotive repairs?","@type":"Question","acceptedAnswer":{"text":"No money is actually exchanged until AFTER a repair order is completed. It is important to understand when you approve your repair estimate, Auto Monkey places a reservation on the amount of money you approve with your electronic signature. This practice is much like car or equipment rental companies. You may note the pending status displayed on your card's account. But, the account is not actually debited until the job is done. 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