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AVA קפה מקפידה על אבטחת המידע שלכם באתר ומפעילה מנגנון אבטחה (פרוטוקול SSL) ברמה גבוהה הפועל כבר מתחילת תהליך ההזמנה, עם ההתחברות לחשבון ועד לשלב פרטי האשראי.מערכת הסליקה גם היא מנוהלת תחת תקן מוקפד בשם PCI DSS שלב 1, מה שלמעשה אומר שאיננו שומרים את הפרטים שלכם, ואיננו יכולים לעשות בהם כל שימוש לאחר סיום תהליך הרכישה באתר.","@type":"Answer"}},{"name":"האם צריך להירשם כדי לקנות באתר?","@type":"Question","acceptedAnswer":{"text":"כן. בתהליך ההרשמה אנו לוקחים את פרטיכם – שם, כתובת וכדומה – על מנת שנוכל לשלוח לכם את ההזמנה שלכם וכדי שאתם תוכלו לעקוב אחרי היסטורית הרכישות שלכם, לשמור מוצרים בFavorites, ועוד. בכלל, מומלץ להירשם גם לניוזלטר שלנו על מנת לקבל מבצעים ייחודיים, מידע וטיפים על עולם הקפה.","@type":"Answer"}},{"name":"איך אפשר לקבל את מה שהזמנתי?","@type":"Question","acceptedAnswer":{"text":"ישנן 2 אפשרויות, אותן תוכל לסמן בעת ההזמנה. אפשרות אחת היא ע\"י שליח, המתאם מולך את זמן ההגעה לנוחיותך. האפשרות השניה היא באיסוף עצמי, המתבצעת ללא עלות נוספת. כל שעליכם לעשות הוא להגיע לחנות המפעל שלנו בחיפה, ברחוב הקיטור 34 (חוצות המפרץ עם שפע של חניה ליד יוחננוף) ולאסוף אותו משם.","@type":"Answer"}},{"name":"האם ניתן להחזיר מוצר או לבטל עיסקה שביצעתי?","@type":"Question","acceptedAnswer":{"text":"אין בעיה להחזיר מוצר כל עוד שהמוצר מגיע אל חנות המפעל שלנו (ברחוב הקיטור 34 בחיפה, 2624774) תוך 14 יום (לא ימי עסקים) מיום אספקתו, יחד עם אישור ביצוע התשלום המצורף לחבילת המשלוח, ובתנאי שלא נעשה במוצר שימוש והוא מוחזר באריזתו המקורית. האחריות על שילוח המוצר חזרה, כולל דמי משלוח, הוא על הלקוח. את דמי הביטול (5% אחוז מהעסקה או 100 ש\"ח, הנמוך מבניהם) אנחנו נקזז מסכום ההחזר, אשר יתבצע לאמצעי התשלום בו בוצעה הרכישה עצמה.","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"created_at":"2026-05-30T20:34:47.197501+00:00","updated_at":"2026-06-28T04:31:21.35+00:00","faq":[{"answer":"כן. ​AVA ​קפה ‍מקפידה ‍על ​אבטחת ​המידע ‍שלכם ‍באתר ​ומפעילה ‍מנגנון ​אבטחה ‍(פרוטוקול ‍SSL) ‍ברמה ‍גבוהה ‍הפועל ‍כבר ‍מתחילת ​תהליך ‍ההזמנה, ‍עם ‍ההתחברות ‍לחשבון ‍ועד ​לשלב ‍פרטי ‍האשראי.מערכת ​הסליקה ​גם ‍היא ​מנוהלת ‍תחת ​תקן ​מוקפד ‍בשם ​PCI ‍DSS ​שלב ​1, ‍מה ‍שלמעשה ‍אומר ​שאיננו ‍שומרים ‍את ‍הפרטים ‍שלכם, ‍ואיננו ​יכולים ​לעשות ‍בהם ‍כל ​שימוש ​לאחר ‍סיום ‍תהליך ​הרכישה ‍באתר.","category":"general","question":"האם הקנייה באתר מאובטחת?"},{"answer":"כן. בתהליך ההרשמה אנו לוקחים את פרטיכם – שם, כתובת וכדומה – על מנת שנוכל לשלוח לכם את ההזמנה שלכם וכדי שאתם תוכלו לעקוב אחרי היסטורית הרכישות שלכם, לשמור מוצרים בFavorites, ועוד. בכלל, מומלץ להירשם גם לניוזלטר שלנו על מנת לקבל מבצעים ייחודיים, מידע וטיפים על עולם הקפה.","category":"general","question":"האם צריך להירשם כדי לקנות באתר?"},{"answer":"ישנן ​2 ​אפשרויות, ‍אותן ‍תוכל ​לסמן ​בעת ‍ההזמנה. ‍אפשרות ​אחת ‍היא ​ע\"י ‍שליח, ‍המתאם ‍מולך ‍את ‍זמן ‍ההגעה ‍לנוחיותך. ​האפשרות ‍השניה ‍היא ‍באיסוף ‍עצמי, ‍המתבצעת ​ללא ‍עלות ‍נוספת. ​כל ​שעליכם ‍לעשות ​הוא ‍להגיע ​לחנות ​המפעל ‍שלנו ​בחיפה, ‍ברחוב ​הקיטור ​34 ‍(חוצות ‍המפרץ ‍עם ​שפע ‍של ‍חניה ‍ליד ‍יוחננוף) ‍ולאסוף ​אותו ​משם.","category":"general","question":"איך 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