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The truck rolls within five minutes of the call. From our Katy staging area, typical drive time is 25-45 minutes across our Katy and west Houston service area, with the closer-in neighborhoods (Cinco Ranch, Cane Island, Fulshear) seeing the fastest arrivals. For losses outside our normal response window, we still send the crew — it just takes longer to get there.","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"created_at":"2026-06-17T01:19:57.874816+00:00","updated_at":"2026-07-07T00:08:43.301+00:00","faq":[{"answer":"Typical response across Katy and west Houston is 45 minutes from the call to a truck in your driveway, faster for Katy and Fulshear which are closest to our staging area.","category":"contact","question":"How fast can you actually arrive when I call?"},{"answer":"Call us first to stop the damage, then call your carrier to open a claim — most policies require you to mitigate further damage immediately, which is exactly what we do.","category":"contact","question":"Should I call my insurance carrier before I call you?"},{"answer":"Most homeowners policies cover sudden and accidental water damage (burst pipes, appliance failures) but exclude flooding from outside the home unless you carry separate flood insurance.","category":"general","question":"Will my homeowners insurance cover water damage restoration?"},{"answer":"Our ​crew ​works ‍on ‍rotating ​on-call ‍shifts ​so ‍someone ​answers ‍the ‍phone ​24/7 ‍(we ​do ​not ​use ​an ‍answering ​service). ​The ​truck ​rolls ​within ​five ​minutes ‍of ​the ​call. ​From ‍our ‍Katy ‍staging ​area, ‍typical ‍drive ‍time ​is ‍25-45 ​minutes ‍across ​our ‍Katy ​and ​west ‍Houston ​service ‍area, ​with ​the ​closer-in ‍neighborhoods ‍(Cinco ​Ranch, ‍Cane ​Island, ‍Fulshear) ​seeing ‍the ‍fastest ​arrivals. ‍For ​losses ​outside ​our ​normal ‍response ​window, ​we ​still ​send ​the ​crew ​— ‍it ​just ​takes ​longer ‍to ‍get ‍there.","category":"contact","question":"How fast can you actually arrive when I call? 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