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ההחזרות אצלינו הן חינם לגמרי! ניתן להחזיר את הפריט מכל סיבה שהיא אלינו למחסן עד 14 ימים מיום הגענו אליכם. שיטת ההחזרה תתבצע בהתאם לעלות ההזמנה המקורית שביצעתם - במידה והעלות היא 250 ש\"ח ומעלה, נשלח אליכם שליח שיאסוף את הפריט. במידה ועלות ההזמנה המקורית היא מתחת ל-250 ש\"ח, תוכלו להחזיר באמצעות אחת מנקודות האיסוף הפזורות ברחבי הארץ. כמו כן, ניתן להחזיר את הפריט במחסנים שלנו ברחוב ששת הימים 8, בני ברק קומה 1.לצורך ביצוע החזרה באמצעות שליח או נקודת איסוף, יש ליצור עמנו קשר בוואטסאפ או בטלפון","@type":"Answer"}},{"name":"האם ניתן להחליף פריט?","@type":"Question","acceptedAnswer":{"text":"כן. בהתאם למדיניות ההחזרות חינם שלנו, ניתן גם להחליף מוצר בחינם. יש לרכוש את המוצר המתאים כהזמנה רגילה וליצור קשר עמנו על מנת שנבצע את המשלוח כמשלוח כפול (בו החבילה נמסרת אליכם ואתם מוסרים במקביל את החבילה שחוזרת אלינו) הזיכוי עבור המוצר החוזר יתבצע לאחר הגעתו אלינו ובדיקתו ע\"י צוות האתר.","@type":"Answer"}},{"name":"איפה ההזמנה שלי?","@type":"Question","acceptedAnswer":{"text":"ההזמנה בדרך אליך! אנו אורזים ושולחים את ההזמנות בממוצע של 7.5 שעות לאחר קבלת ההזמנה באתר. מיד לאחר שהחבילה שלך נארזה, קיבלת מייל עם פרטים אודות המשלוח. במייל הזה קיים קישור למעקב אחר ההזמנה והסברים מלאים על המשלוח בהתאם לשיטת השילוח שבחרת. במידה ועדין לא הצלחתם לאתר את החבילה, צרו עמנו קשר ונסייע לכם לאתר את החבילה","@type":"Answer"}},{"name":"כיצד מתבצע המשלוח עד הבית?","@type":"Question","acceptedAnswer":{"text":"לאחר אריזת המוצרים יישלח אליכם מייל עם פרטי המשלוח וקישור למעקב אחר המשלוח. חברת המשלוחים תיצור עמכם קשר בטלפון או באמצעות סמס לצורך תיאום המסירה החבילה תימסר בהתאם לזמני המשלוח הרלוונטים לשיטת המשלוח בה בחרתם","@type":"Answer"}}]}],"@context":"https://schema.org"},"created_at":"2026-05-17T14:00:27.359647+00:00","updated_at":"2026-07-06T22:14:40.722+00:00","faq":[{"answer":"כמובן! 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