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Try looking over the billing address you input to see it matches what your financial institution has on file. Heads up, at this time we do not accept international cards.","@type":"Answer"}},{"name":"How do I use a gift card?","@type":"Question","acceptedAnswer":{"text":"Sweet! A gift card! That little rectangular bit of magic (aka your gift card) can be applied to your cart before checkout. Have your full gift card number handy and that 4-digit pin. Your gift card won't be charged until your order is placed. You can check your gift card balance here.","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"is_active":true,"created_at":"2026-06-13T19:20:03.523181+00:00","updated_at":"2026-06-13T19:20:03.488+00:00","faq":[{"answer":"Unfortunately ‍with ‍our ‍capabilities ​right ​now ‍orders ‍cannot ​be ​canceled ​once ‍they ‍have ‍been ‍placed. ​No ​worries ​though, ‍your ​things ​can ​be ‍returned ​via ‍mail ​or ​brought ​to ​your ‍closest ​Earthbound ‍Trading ​Company ‍location, ‍and ​we'll ​get ‍things ​sorted ​out ​for ‍you. ‍Before ​you ​go ​about ‍your ‍return, ‍read ‍more ‍about ‍our ​refund ​policy ‍here!","category":"general","question":"Can I change or cancel an order I just placed?"},{"answer":"Our team works their magic to get you your goods as quickly as possible, therefore we are unable to make changes to your order once placed.","category":"general","question":"Can I add items to my order or make changes once I've submitted payment?"},{"answer":"Let's make it right—send us a quick email at hello@earthboundtrading.com and we'll be happy to assist.","category":"general","question":"I got my order and something is wrong, what do I do?"},{"answer":"Things happen, let's check out why! 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