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סתימת ביוב וכדומה?","@type":"Question","acceptedAnswer":{"text":"חברת הניהול איזי האוס מפעילה למען לקוחותיה מוקד שירות הפועל 24/7, למעט יום כיפור. לאחר שעות העבודה (אחרי 16:30 ובסופי שבוע) הדיירים מוזמנים לפנות למוקד החברה באחת הדרכים המפורסמות הן בבניין והן באתר החברה (טלפון, אימייל, אפליקציה, אתר החברה). במקרים של תקלת שבר דחופה – חובה לפנות בטלפון בלבד כדי לוודא שהדיווח על הבעיה התקבל ומועבר לטיפול. עם קבלת הפנייה החברה שולחת בעל מקצוע לטיפול הנדרש (אינסטלטור, חשמלאי וכדומה) בהתאם לדחיפות. בחלק מהמקרים, שימוש בשירותיו של בעל מקצוע מצריכה אישור מראש של ועד","@type":"Answer"}},{"name":"מה קורה אם שוכר/ בעל דירה לא משלמים?","@type":"Question","acceptedAnswer":{"text":"כאמור חובת התשלום הינה של בעל הדירה ולכן ניתן לתבוע רק את בעל הדירה/ הנכס כמי שחב בתשלום. אם שוכר לא משלם, דרישת התשלום עוברת לבעל הדירה ובאחריותו לשלם אותה. במקרה שלא ישלם, חברת הניהול תיאלץ לפעול לגביית החוב באמצעים משפטיים, בהתאם להסכם ניהול 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