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Our maintenance instructions state that mineral (NS-Mix) should be added once a year. However, in some cases when the pH is especially low and more aggressive, the tank may need to be serviced more frequently. Also, after many years of service the mineral in the lower part of the tank becomes less effective because most of the more potent parts have been dissolved out. Therefore, it","@type":"Answer"}},{"name":"Why does my upflow neutralizer reduce pressure?","@type":"Question","acceptedAnswer":{"text":"Upflow neutralizers are designed for clear and iron/sediment water only. The flow of the untreated water is going down a pipe (inside the tank), then through a strainer at the bottom and then back up through the neutralizing media and out to the house lines. This flow direction is designed to keep the media loose and free flowing to minimize pressure loss. However, if any iron/and or sediment is allowed to enter the media bed, it will form a blockage at the bottom of the tank resulting in pressu","@type":"Answer"}},{"name":"Why doesn’t my Simplus filter remove sulphur?","@type":"Question","acceptedAnswer":{"text":"It is very important that all Simplus filters are backwashed at the proper flow rate. Drain lines must be ¾” and hard piped to an open drain. Chlorine may need to be used in the chlorine tank periodically or all the time using well sanitizing tablets. It’s also possible that some sulphur residue is still remaining in the house piping or in the hot water heater. Chlorinating the downstream piping will solve this problem.","@type":"Answer"}},{"name":"How does a softener remove hardness?","@type":"Question","acceptedAnswer":{"text":"The softener contains thousands of cation resin beads, which are man-made and the size of a grain of sand. Each resin bead extracts hardness from the water in exchange for sodium or potassium. 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