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During times of high traffic on the site, the map may take more time to refresh. Check Outage Status","@type":"Answer"}},{"name":"Why does Oncor have to prune trees and manage vegetation near power lines? ×","@type":"Question","acceptedAnswer":{"text":"Oncor follows generally accepted industry guidelines and best practices to have minimal impact on the health of trees pruned. Our vegetation management experts include certified arborists who work diligently so our customers can receive the safe and reliable electric service they expect, which vegetation and trees can adversely affect.","@type":"Answer"}},{"name":"How do I report a power outage? ×","@type":"Question","acceptedAnswer":{"text":"You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for MyOncor Alerts, text OUT to 66267 (ONCOR). To register for MyOncor Alerts, text REG to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Learn more about MyOncor Alerts here. Report Power O","@type":"Answer"}},{"name":"Does Oncor automatically know when my power is out? ×","@type":"Question","acceptedAnswer":{"text":"Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the MyOncor Alerts program. You can also call us at 888.313.4747.","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"created_at":"2026-06-14T00:38:43.123591+00:00","updated_at":"2026-07-09T11:51:54.277+00:00","faq":[{"answer":"Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh. 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