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While we make every effort to provide courtesy insurance verifications for our patients, we cannot guarantee verification of benefits prior to your appointment. This easy-to-use form walks you through how to verify your own insurance benefits – so you know more about your plan’s applicable co-pays, deductibles, and more.

","@type":"Answer"}},{"name":"How do I cancel or re-schedule my appointment?","@type":"Question","acceptedAnswer":{"text":"

To cancel or reschedule an appointment, please call 877-842-2425. If you have to leave a message, please do and we will take care of your request. You may also submit a cancellation/reschedule request via this form as all requests are date and time stamped. If you require a call back, you will receive a response within 24 hours.

","@type":"Answer"}},{"name":"How do I access virtual appointments?","@type":"Question","acceptedAnswer":{"text":"

We use Zoom’s HIPAA-compliant video chat platform for virtual appointments. Zoom is automatically integrated into your Simplex Health Patient Portal. If you choose to have a telehealth session, you and your dietitian will be able to see and hear each other and share information like photos and documents during your appointment. Be sure to follow the steps below before your first virtually scheduled appointment to ensure a","@type":"Answer"}},{"name":"What are your safety protocols for in-person appointments?","@type":"Question","acceptedAnswer":{"text":"

For in-person appointments, all Simplex Health patients and Registered Dietitians will need to follow the new health protocols highlighted below.

SIMPLEX HEALTH IN-PERSON PROTOCOLS

Simplex Health has implemented rigorous cleaning processes and procedures that meet or exceed the Centers for Disease Control and Prevention (CDC) and the Department of Health (DOH) policies. To ensure patient safety, we have some requirements for your in-person appointme","@type":"Answer"}}]}],"@context":"https://schema.org"},"created_at":"2026-09-30T00:20:49.462717+00:00","updated_at":"2026-09-30T00:20:49.45+00:00","faq":[{"answer":"

While we make every effort to provide courtesy insurance verifications for our patients, we cannot guarantee verification of benefits prior to your appointment. This easy-to-use form walks you through how to verify your own insurance benefits – so you know more about your plan’s applicable co-pays, deductibles, and more.

","category":"general","question":"Will this be covered by my insurance?"},{"answer":"

To cancel or reschedule an appointment, please call 877-842-2425. If you have to leave a message, please do and we will take care of your request. You may also submit a cancellation/reschedule request via this form as all requests are date and time stamped. If you require a call back, you will receive a response within 24 hours.

","category":"general","question":"How do I cancel or re-schedule my appointment?"},{"answer":"

We use Zoom’s HIPAA-compliant video chat platform for virtual appointments. Zoom is automatically integrated into your Simplex Health Patient Portal. If you choose to have a telehealth session, you and your dietitian will be able to see and hear each other and share information like photos and documents during your appointment. Be sure to follow the steps below before your first virtually scheduled appointment to ensure a","category":"general","question":"How do I access virtual appointments?"},{"answer":"

For in-person appointments, all Simplex Health patients and Registered Dietitians will need to follow the new health protocols highlighted below.

SIMPLEX HEALTH IN-PERSON PROTOCOLS

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