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בתנאי שהמוצר לא נפתח, לא נעשה בו שימוש והוא באריזתו המקורית.חשוב שהניילונים שמגיעים עם המוצר יהיו שלמים.ניתן להחזיר את המוצר פיזית (בתיאום מראש) או לשלוח אלינו בדואר רשום.ההחזר יבוצע עד 5 ימי עסקים מרגע שהמוצר התקבל אצלנו.ייתכן חיוב של 5% דמי ביטול על החזר כספי.","@type":"Answer"}},{"name":"מהו זמן אספקת המשלוחים?","@type":"Question","acceptedAnswer":{"text":"זמן אספקת המשלוחים באתר נקבע לפי יעד האספקה:משלוח רגיל - עד 5 ימי עסקים.ליישובים מרוחקים - עד 7 ימי עסקים.שימו לב כי זמן האספקה מחושב מרגע אישור ההזמנה באתר.","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"created_at":"2026-05-17T01:15:23.451766+00:00","updated_at":"2026-07-02T01:24:00.608+00:00","faq":[{"answer":"כל ​הרצועות ‍והאביזרים ​באתר ​SmartCase ​מגיעים ‍עם ‍אחריות ‍מלאה ‍למשך ‍שנה ‍(12 ​חודשים) ​מיום ‍הרכישה.האחריות ​שלנו ​ייחודית ​ומכסה ​גם ​נזקים ‍פיזיים ​כמו ‍קריעה ​של ‍הרצועה ‍או ​בלאי ‍של ​החומר, ​כדי ​שתוכלו ‍לקנות ​בראש ​שקט ‍ולדעת ​שקיבלתם ‍מוצר ‍איכותי ​ועמיד ‍לאורך ​זמן. ‍כדי ​להפעיל ​את ‍האחריות ‍ולטפל ‍בבעיה, ​יש ​ליצור ​קשר ‍עם ​שירות ​הלקוחות ​ולהציג ‍הוכחת ‍רכישה ‍וצילום ‍של ‍הנזק.","category":"trust","question":"מהי מדיניות האחריות על רצועות ואביזרים ב-SmartCase?"},{"answer":"ניתן ​לבצע ‍איסוף ​עצמי ​של ​האביזרים ‍והרצועות ‍ישירות ‍ממחסני ‍החברה ‍בחיפה, ‍ללא ​עלות ​שילוח ‍וללא ​המתנה. ​מכיוון ​שכל ​המוצרים ​באתר ‍נמצאים ​במלאי ‍מקומי ​זמין ‍בארץ, ‍תוכלו ​לקבל ‍את ​ההזמנה ​שלכם ​במהירות, ‍וזאת ​בהתאם ​לתנאים ‍המפורטים ​במדיניות ‍המשלוחים ‍שלנו.כדי ​שהחבילה ‍שלכם ​תמתין ‍לכם ​מוכנה, ​האיסוף ‍מתבצע ‍בתיאום ‍מראש ​בלבד ​- ​ניתן ‍לתאם ​את ​מועד ​ההגעה ‍בקלות ‍דרך ‍עמוד ‍\"צור ‍קשר\" ‍באתר ​או ​בהודעה ‍מהירה ​לוואטסאפ ​של ​שירות ​הלקוחות.","category":"general","question":"האם ניתן לבצע איסוף עצמי להזמנה שביצעתי?"},{"answer":"ניתן ​להחזיר ‍מוצר ​תוך ​14 ​יום ‍מקבלתו ‍או ‍להחליף ‍אותו ‍עד ‍30 ​יום ​- ‍בתנאי ​שהמוצר ​לא ​נפתח, ​לא ​נעשה ‍בו ​שימוש ‍והוא ​באריזתו ‍המקורית.חשוב ‍שהניילונים ​שמגיעים ‍עם ​המוצר ​יהיו ​שלמים.ניתן ‍להחזיר ​את ​המוצר ‍פיזית ​(בתיאום ‍מראש) ‍או ​לשלוח ‍אלינו ​בדואר ‍רשום.ההחזר ​יבוצע ​עד ‍5 ‍ימי ‍עסקים ​מרגע ​שהמוצר ​התקבל ‍אצלנו.ייתכן ​חיוב ​של ​5% ‍דמי ‍ביטול ‍על ‍החזר ‍כספי.","category":"services","question":"איך ניתן להחזיר או להחליף מוצר שרכשתי?"},{"answer":"זמן אספקת המשלוחים באתר נקבע לפי יעד האספקה:משלוח רגיל - 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