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Please contact an SWBC Mortgage loan originator for more details.","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"created_at":"2026-06-13T18:36:34.796816+00:00","updated_at":"2026-06-28T13:12:00.786+00:00","faq":[{"answer":"Typical response time from our Servicing customer service team is 48 business hours.","category":"contact","question":"I submitted a customer service request, but I haven’t received a response. 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