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Please contact an SWBC Mortgage loan originator for more details.","@type":"Answer"}},{"name":"Do you offer jumbo loans?","@type":"Question","acceptedAnswer":{"text":"Yes. Visit our jumbo loans page to learn more.","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"is_active":true,"created_at":"2026-06-13T18:36:34.796816+00:00","updated_at":"2026-06-13T18:36:34.783+00:00","faq":[{"answer":"Typical response time from our Servicing customer service team is 48 business hours.","category":"contact","question":"I submitted a customer service request, but I haven’t received a response. What’s the turnaround time for contact?"},{"answer":"Refinancing ​a ​mortgage ‍note ‍means ​paying ‍off ‍an ​existing ‍mortgage ‍with ‍proceeds ‍from ​a ​new ​mortgage ‍loan ‍obtained ‍by ‍the ‍same ​borrower ​for ‍the ‍same ‍property. ‍Borrowers ‍usually ‍refinance ​in ​order ​to ‍receive ​a ‍lower ​interest ​rate ​or ​reduce ​their ​monthly ‍payment. ​Some ​refinance ‍programs ‍also ‍include ‍the ‍ability ​to ​refinance ‍the ‍current ​mortgage ‍and ‍add ​to ‍the ‍balance ‍to ‍receive ​cash ​back ​from ‍the ‍equity ‍in ‍the ‍property ​in ​order ‍to ‍pay ‍off ‍other ‍debts, ‍finance ​home ​improvements ​or ‍education, ​or ‍any","category":"general","question":"What does refinance mean?"},{"answer":"A jumbo mortgage loan, also referred to as a non-conforming loan, exceeds the loan limits set annually by Fannie Mae and Freddie Mac as to the maximum loan amount that can be made under their guidelines.","category":"general","question":"What is a jumbo mortgage loan?"},{"answer":"An ​FHA ​loan ‍is ‍a ​mortgage ‍that ‍is ​insured ‍by ‍the ‍Federal ‍Housing ​Administration ​(FHA), ​an ‍agency ‍of ‍the ‍U.S. ‍Department ​of ​Housing ‍and ‍Urban ‍Development ‍(HUD). ‍These ‍loans ​typically ​allow ​for ‍a ​lower ‍down ​payment ​than ​most ​other ​loan ​programs. ‍Please ​contact ​an ‍SWBC ‍Mortgage ‍loan ‍originator ‍for ​more ​details.","category":"general","question":"What is an FHA loan?"},{"answer":"Yes. 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