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We shop the market for you, to find you the right coverage at the best price. We consider ourselves your insurance concierge so for any questions or updates, just call our expert, licensed service team. Welcome to Goosehead!","@type":"Answer"}},{"name":"Who do I call for questions about my policy?","@type":"Question","acceptedAnswer":{"text":"Our world class service team is ready for your questions once you have a new policy. Goosehead’s fully licensed agents are trained to handle almost any insurance question you might have. Got a question about billing? Want to add a new car to your policy? Need to file a claim? Reach out to our service team:Monday - Friday: 7AM – 7PM CSTSchedule a callText: 214.838.5170Email: [email protected]Saturday (Chat and Text): 8AM – 5PM CSTText: 214.838.5170Email: [email protected]","@type":"Answer"}},{"name":"I had an accident, what do I do?","@type":"Question","acceptedAnswer":{"text":"If an unexpected accident happens, or you have damage to your home, our service team is your personal insurance concierge. Before you call your insurance company, reach out to us. We’ll review the loss, see if a claim is your best option and advocate on your behalf throughout the entire process.Call our dedicated Claims Report Line at (866) 260-5151 for the fastest service or visit our claims page.","@type":"Answer"}},{"name":"I’ve decided I need to file a claim, what now?","@type":"Question","acceptedAnswer":{"text":"Let our service team file it for you!Just be sure to contain the damage to minimize your loss. For example, if you have a water leak, shut off the water. If there’s a hole in your roof, have it covered with a tarp. We’ll make sure your claims process is handled quickly and easily.","@type":"Answer"}},{"name":"My lender mailed me a notice stating I don’t have coverage, but I thought I did through Goosehead. What next?","@type":"Question","acceptedAnswer":{"text":"Loans are frequently sold amongst lenders, and sometimes the paperwork is not applied correctly. Simply submit the notice to [email protected] and we will take care of it for you!","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"is_active":true,"created_at":"2026-06-12T10:04:10.042221+00:00","updated_at":"2026-06-12T10:04:10.031+00:00","faq":[{"answer":"Goosehead ‍is ​a ‍rapidly ​growing ‍independent ‍agency ​known ​for ​putting ​you ​and ​your ‍needs ‍first. ​We ​shop ​the ​market ​for ​you, ​to ‍find ‍you ‍the ‍right ‍coverage ‍at ​the ​best ​price. ​We ​consider ​ourselves ‍your ​insurance ‍concierge ​so ​for ​any ‍questions ‍or ​updates, ‍just ‍call ​our ​expert, ‍licensed ​service ‍team. ​Welcome ‍to ​Goosehead!","category":"general","question":"I just signed up with Goosehead, who are they?"},{"answer":"Our ‍world ​class ‍service ​team ‍is ‍ready ​for ​your ​questions ​once ​you ​have ‍a ‍new ​policy. ​Goosehead’s ​fully ​licensed ​agents ​are ​trained ‍to ‍handle ‍almost ‍any ‍insurance ‍question ​you ​might ​have. ​Got ​a ​question ‍about ​billing? ‍Want ​to ​add ​a ‍new ‍car ​to ‍your ‍policy? ​Need ​to ‍file ​a ‍claim? ​Reach ‍out ​to ‍our ‍service ​team:Monday ​- ​Friday: ​7AM ​– ​7PM ‍CSTSchedule ‍a ​callText: ​214.838.5170Email: ​[email ​protected]Saturday ​(Chat ​and ​Text): ‍8AM ‍– ‍5PM ‍CSTText: ‍214.838.5170Email: ‍[email ​protected]","category":"contact","question":"Who do I call for questions about my policy?"},{"answer":"If ‍an ​unexpected ‍accident ​happens, ‍or ‍you ​have ​damage ​to ​your ​home, ​our ‍service ‍team ​is ​your ​personal ​insurance ​concierge. ​Before ​you ‍call ‍your ‍insurance ‍company, ‍reach ‍out ​to ​us. ​We’ll ​review ​the ​loss, ‍see ​if ‍a ​claim ​is ​your ‍best ‍option ​and ‍advocate ‍on ​your ​behalf ‍throughout ​the ‍entire ​process.Call ‍our ​dedicated ‍Claims ‍Report ​Line ​at ​(866) ​260-5151 ​for ​the ‍fastest ‍service ​or ​visit ​our ​claims ​page.","category":"general","question":"I had an accident, what do I do?"},{"answer":"Let ‍our ​service ‍team ​file ‍it ‍for ​you!Just ​be ​sure ​to ​contain ​the ‍damage ‍to ​minimize ​your ​loss. ​For ​example, ​if ​you ‍have ‍a ‍water ‍leak, ‍shut ‍off ​the ​water. ​If ​there’s ​a ​hole ‍in ​your ‍roof, ​have ​it ​covered ‍with ‍a ​tarp. ‍We’ll ‍make ​sure ​your ‍claims ​process ‍is ​handled ‍quickly ​and ‍easily.","category":"general","question":"I’ve decided I need to file a claim, what now?"},{"answer":"Loans are frequently sold amongst lenders, and sometimes the paperwork is not applied correctly. 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