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במידה והזמנתך התקבלה תשלח אלייך הודעה למייל \"הזמנתך התקבלה\" עם פירוט הפריטים שהזמנת. בנוסף, ניתן לבדוק את סטטוס ההזמנות בחשבונך באתר בכל רגע.

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ניתן לבצע הזמנה טלפונית מול מוקד שירות הלקוחות שלנו:
אנחנו זמינות עבורך בטלפון 073-3322255 בימים א׳-ה׳ בין השעות 09:00 עד 16:00.
מעבר לשעות הפעילות ניתן לפנות אלינו למייל support@raven.co.il וניצור איתך קשר בהקדם

","@type":"Answer"}},{"name":"כבר שילמתי אבל צריכה לעדכן את הפריטים בהזמנה, מה לעשות?","@type":"Question","acceptedAnswer":{"text":"

כדי לעדכן מוצרים או פרטים אישיים בהזמנה שלך לאחר התשלום , את תמיד מוזמנת ליצור קשר בווטסאפ שירות הלקוחות שלנו או בצ׳אט באתר. אנחנו משתדלות לספק לך את החבילה מהר ככל האפשר - אז עדיף לעדכן אותנו במהירות בכל שינוי!

","@type":"Answer"}},{"name":"האם אני יכולה לקבל משלוח חינם?","@type":"Question","acceptedAnswer":{"text":"

כן! כל הזמנה מעל 349 ש\"ח נהנית ממשלוח חינם עד הבית.

","@type":"Answer"}},{"name":"כמה זמן לוקח מרגע אישור ההזמנה עד ששליח יגיע אליי עם החבילה?","@type":"Question","acceptedAnswer":{"text":"

זמן האספקה הוא עד-5 ימי עסקים.
- מרגע ההזמנה החברה מחויבת לארוז ולשלוח את הפריטים המבוקשים לכתובת המצוינת בהזמנה עד-2 ימי עסקים.
ממוצע מסירת כלל ההזמנות הן בטווח ה-48 שעות מרגע אישור ההזמנה.

","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"is_active":true,"created_at":"2026-05-29T23:33:14.572474+00:00","updated_at":"2026-05-29T23:33:14.551+00:00","faq":[{"answer":"

במידה והזמנתך התקבלה תשלח אלייך הודעה למייל \"הזמנתך התקבלה\" עם פירוט הפריטים שהזמנת. בנוסף, ניתן לבדוק את סטטוס ההזמנות בחשבונך באתר בכל רגע.

","category":"general","question":"איך אדע שההזמנה שלי התקבלה?"},{"answer":"

ניתן לבצע הזמנה טלפונית מול מוקד שירות הלקוחות שלנו:
אנחנו זמינות עבורך בטלפון 073-3322255 בימים א׳-ה׳ בין השעות 09:00 עד 16:00.
מעבר לשעות הפעילות ניתן לפנות אלינו למייל support@raven.co.il וניצור איתך קשר בהקדם

","category":"general","question":"האם אפשר לבצע הזמנה טלפונית?"},{"answer":"

כדי לעדכן מוצרים או פרטים אישיים בהזמנה שלך לאחר התשלום , את תמיד מוזמנת ליצור קשר בווטסאפ שירות הלקוחות שלנו או בצ׳אט באתר. אנחנו משתדלות לספק לך את החבילה מהר ככל האפשר - אז עדיף לעדכן אותנו במהירות בכל שינוי!

","category":"general","question":"כבר שילמתי אבל צריכה לעדכן את הפריטים בהזמנה, מה לעשות?"},{"answer":"

כן! כל הזמנה מעל 349 ש\"ח נהנית ממשלוח חינם עד הבית.

","category":"general","question":"האם אני יכולה לקבל משלוח חינם?"},{"answer":"

זמן האספקה הוא עד-5 ימי עסקים.
- מרגע ההזמנה החברה מחויבת לארוז ולשלוח את הפריטים המבוקשים לכתובת המצוינת בהזמנה עד-2 ימי עסקים.
ממוצע מסירת כלל ההזמנות הן בטווח ה-48 שעות מרגע אישור ההזמנה.

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