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Step 2: Open valve by turning handle to be parallel to gas line. Step 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox). Step 4: Then, locate red or black igniter button. *Push igniter to verify spark at pilot assembly. Step 5: Locate the black or green valve control knob (knob has the words “On”, “Off”, & “Pilot”). Push in and rotate counter-clockwise unti","@type":"Answer"}},{"name":"Why isn't my remote working?","@type":"Question","acceptedAnswer":{"text":"The following are the top reasons why remotes may have trouble working: Batteries do not have enough power or are installed incorrectly. The slide switch on the receiver is not in the correct position. The remote hand-held transmitter has not had the “learn” function activated to the receiver. Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. Changing Batteries On Gas LogsSyncing Remote & Receiver","@type":"Answer"}},{"name":"How can I find my model or serial number?","@type":"Question","acceptedAnswer":{"text":"Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove","@type":"Answer"}}]}],"@context":"https://schema.org"},"created_at":"2026-07-01T06:42:17.773006+00:00","updated_at":"2026-07-01T06:42:17.759+00:00","faq":[{"answer":"Step 1: Locate gas supply valve (typically behind louvers, below glass opening-may be red or blue). 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