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To remove item(s) from your order, call Customer Service at 800-535-4482 and they will remove the item(s) and refund your PayPal account. Unfortunately, additional items may not be added to your original PayPal order. You can place another order online and choose to use PayPal again OR Customer Service can place the order via phone with a credit card.","@type":"Answer"}},{"name":"How do I check the status of my order?","@type":"Question","acceptedAnswer":{"text":"Click on Account at the top of any page and log in to see your order history. We'll tell you when your order was shipped, provide a tracking number (if available) and link you to the carrier's site to track your order. If you have an online account, and you place an order by phone, mail or fax, you will still be able to see the order status online. (To see your order history, you must provide a password when you create an account or place your first order.)","@type":"Answer"}},{"name":"Can I use my Woodcraft coupon online?","@type":"Question","acceptedAnswer":{"text":"To apply a Woodcraft coupon to your online order, locate the Code printed on your coupon and enter it in the appropriate box on the Shopping Cart page. Provided your coupon is valid, your discount will by applied to your shopping cart when you click \"Apply\".","@type":"Answer"}},{"name":"What if an item is on backorder?","@type":"Question","acceptedAnswer":{"text":"If an item is out of stock, a message will be on the product page, and a 'Ships On [date]' note will be on the item if you add it to your cart. Woodcraft makes every effort to ship the remaining items complete for the customer. Sometimes a backorder may be delayed to consolidate the remaining items. Contact Customer Service if you have questions regarding the expected date of your order. You can still decide to purchase that item, and when it arrives in stock, it will be shipped immediately. Ple","@type":"Answer"}},{"name":"How do I order by phone?","@type":"Question","acceptedAnswer":{"text":"Order Toll-Free at1-800-225-1153or 304-428-4866Monday through Friday: 8 am - 6 pm ESTClosed Saturday & Sunday","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"is_active":true,"created_at":"2026-06-14T01:30:32.561352+00:00","updated_at":"2026-06-14T01:30:32.546+00:00","faq":[{"answer":"To ​cancel ​the ​entire ‍order, ​call ‍Customer ‍Service ‍at ‍800-535-4482 ‍and ‍they ​will ​cancel ‍your ‍online ‍order, ‍and ​refund ‍your ‍PayPal ‍account. ‍To ​remove ‍item(s) ‍from ​your ​order, ‍call ​Customer ​Service ‍at ‍800-535-4482 ​and ‍they ‍will ​remove ​the ​item(s) ‍and ‍refund ‍your ​PayPal ​account. ​Unfortunately, ​additional ​items ​may ‍not ​be ​added ​to ‍your ​original ‍PayPal ‍order. ‍You ‍can ‍place ‍another ​order ​online ‍and ‍choose ‍to ‍use ​PayPal ‍again ‍OR ‍Customer ‍Service ​can ‍place ‍the ​order ​via ‍phone ​with ​a ‍credit ‍card.","category":"general","question":"How do I change an order I just placed online?"},{"answer":"Click ​on ​Account ​at ‍the ​top ‍of ‍any ‍page ‍and ‍log ‍in ​to ​see ‍your ‍order ‍history. ‍We'll ​tell ‍you ‍when ‍your ‍order ​was ‍shipped, ‍provide ​a ​tracking ‍number ​(if ​available) ‍and ‍link ​you ‍to ‍the ​carrier's ​site ​to ‍track ‍your ‍order. ​If ​you ​have ​an ​online ​account, ‍and ​you ​place ​an ‍order ​by ‍phone, ‍mail ‍or ‍fax, ‍you ‍will ​still ​be ‍able ‍to ‍see ‍the ​order ‍status ‍online. ‍(To ‍see ​your ‍order ‍history, ​you ​must ‍provide ​a ​password ‍when ‍you ​create ‍an ‍account ​or ​place ​your ‍first ‍order.)","category":"general","question":"How do I check the status of my order?"},{"answer":"To apply a Woodcraft coupon to your online order, locate the Code printed on your coupon and enter it in the appropriate box on the Shopping Cart page. 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