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How can I find out when it will be back up?Show More / Show Less","@type":"Question","acceptedAnswer":{"text":"You can check xfinity.com or the Xfinity app for outage information. For areas impacted by severe weather, we cannot assess damage and determine restoration time until the storm has passed. Please note that once your service is restored, you may experience additional temporary interruptions while our technicians are working.","@type":"Answer"}},{"name":"How long will it take for my Xfinity services to be restored if they were down due to a power outage?Show More / Show Less","@type":"Question","acceptedAnswer":{"text":"Power must first be restored to both your home and to the local Xfinity network serving your neighborhood before our technicians can begin work to restore your Xfinity services. Following that, we’ll work as quickly as we can to safely get your services back up and running. Get updates for your area and information about your Xfinity service by visiting xfinity.com or using the Xfinity app.","@type":"Answer"}},{"name":"The power is back on. Why aren’t my Xfinity services restored?Show More / Show Less","@type":"Question","acceptedAnswer":{"text":"If you have power in your home, the network in your area may be without power. Power must first be restored to both your home and to the local Xfinity network serving your neighborhood before our technicians can begin any necessary work on the Xfinity network. If power has been restored to your home and to the local Xfinity network serving your neighborhood, but your services still aren't working, you may need to reboot your modem, router, and/or TV box. Here's how: To reboot digitally, sign in","@type":"Answer"}},{"name":"What should I do if there’s a downed cable line in my neighborhood?Show More / Show Less","@type":"Question","acceptedAnswer":{"text":"If you come across a downed line, do not touch or go near it. You can report an issue online if you are concerned about wires in your area.","@type":"Answer"}}]}],"@context":"https://schema.org"},"is_public":false,"created_at":"2026-06-13T18:49:55.400623+00:00","updated_at":"2026-07-06T22:01:11.954+00:00","faq":[{"answer":"You ‍can ‍check ​xfinity.com ‍or ​the ​Xfinity ​app ​for ​outage ‍information. ​For ‍areas ​impacted ​by ​severe ​weather, ‍we ‍cannot ‍assess ‍damage ‍and ‍determine ​restoration ‍time ‍until ​the ‍storm ​has ​passed. ‍Please ​note ​that ‍once ​your ​service ​is ‍restored, ​you ‍may ‍experience ‍additional ​temporary ‍interruptions ​while ‍our ‍technicians ​are ‍working.","category":"services","question":"My Xfinity service is down. How can I find out when it will be back up?Show More / Show Less"},{"answer":"Power ‍must ‍first ​be ‍restored ​to ​both ​your ​home ​and ‍to ​the ‍local ​Xfinity ​network ​serving ​your ‍neighborhood ‍before ‍our ‍technicians ‍can ‍begin ​work ‍to ‍restore ​your ‍Xfinity ​services. ​Following ‍that, ​we’ll ​work ‍as ​quickly ​as ​we ‍can ​to ‍safely ‍get ‍your ​services ‍back ​up ‍and ‍running. ​Get ‍updates ‍for ‍your ​area ‍and ​information ​about ​your ​Xfinity ​service ‍by ​visiting ‍xfinity.com ​or ​using ​the ​Xfinity ‍app.","category":"services","question":"How long will it take for my Xfinity services to be restored if they were down due to a power outage?Show More / Show Less"},{"answer":"If ‍you ‍have ​power ‍in ​your ​home, ​the ​network ​in ‍your ​area ‍may ​be ​without ​power. ​Power ‍must ‍first ‍be ‍restored ‍to ‍both ​your ‍home ‍and ​to ‍the ​local ​Xfinity ‍network ​serving ​your ‍neighborhood ​before ​our ​technicians ‍can ​begin ‍any ‍necessary ‍work ​on ‍the ​Xfinity ‍network. ‍If ​power ‍has ‍been ‍restored ​to ‍your ​home ​and ​to ​the ​local ‍Xfinity ​network ‍serving ​your ​neighborhood, ​but ​your ‍services ‍still ‍aren't ‍working, ‍you ‍may ​need ‍to ‍reboot ​your ‍modem, ​router, ​and/or ‍TV ​box. ​Here's ‍how: ​To ​reboot ​digitally, ‍sign ​in","category":"services","question":"The power is back on. 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