FAQ - Einstein Bros. Bagels

Question 1

How do I redeem my Points for Rewards?

Accepted Answer

Congratulations! You have enough points to redeem for one of our tasty rewards! Log in and navigate to either “Redeem Points” in your rewards portal or the “My Rewards” in the app & when in the online ordering flow. From there, select “Redeem Now” on any of the items under the “Redeem It” section. Please note only rewards for which you have enough points will be eligible for redemption. Once you have confirmed, the rewards will be loaded into y

Question 2

How do I redeem my Rewards?

Accepted Answer

You can redeem eligible Einstein’s Rewards at participating locations both in-bakery and when you order ahead, either online or in the app. In bakery, provide the cashier with the phone number associated with your account or scan your barcode from the Einstein Bros mobile app. When ordering ahead, go to “My Rewards” or “Rewards” and select from available reward menu by clicking “Add to Order.” Please be sure to add the reward to your order prior to adding items to y

Question 3

I forgot to check in. How do I add my points to my Einstein Bros Rewards account?

Accepted Answer

We can help! If you kept your receipt, you can use its code to claim those points. Log into your account and fill-in the Receipt Visit Code at the bottom of the “Home” tab to add your visit to your account and collect your points.Still having trouble or your receipt doesn’t have a visit code? Contact us.

Question 4

I tried to reset and/or create my rewards account password but I am still having issues. What do I do?

Accepted Answer

If you are a first time user who is a member of the Einstein’s Rewards Program but you have never accessed your account online or in the app, you will need to create a password. You can do this by going to the log-in page and selecting “Create/Forgot Password”. From there you will need to enter the email address associated with your account and type in a new password of your choice. The password requires at least 8 characters and you must use at least one numeric and one capital letter.Still nee

Question 5

Can I use a gift card for my online or app order?

Accepted Answer

Add “Rewards members may transfer their complete gift card balance to their rewards account wallet to be used on orders placed via our app or online ordering. Visit your ‘My Account’ section of the app or website to perform a one-time full balance gift card transfer to your account. Please note gift cards cannot be used for online catering orders or through our 3rd party delivery partners, nor can they be reloaded with additional funds after the balance has been successfully transferred.”

Einstein Bros. Bagels — Bagel Shop

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