FAQ - File Savers Data Recovery

Question 1

Can You Recover Data Every Time...From Every Device?

Accepted Answer

That's kind of like asking if a doctor can save every person that comes into the hospital. Unfortunately, most of the devices we receive are physically broken, mechanically failed, crashed or corrupted. The truth is.....the best data recovery companies in the world are only successfully recovering about 80% to 85% of the drives they receive. Some companies say they recover 97%. This is a true number but it only represents a certain demographic such as hard drives without scratched platters, hard

Question 2

What would make a hard drive impossible to recover?

Accepted Answer

There are actually several things that can make a hard drive impossible to recover but the most common is something we call rotational scoring. Rotational scoring is physical scratches caused by the read/write heads making contact with the disk platters during operation. In most cases, these scratches that break the surface area of the hard drives platter to the point where it is usually visible with the naked eye. The cause is the heads of the hard drive making direct contact with the platter s

Question 3

Can't You Just Recover Data From The Non Scratched Areas of The Hard Drive?

Accepted Answer

In some cases we can.... but it's not that simple. There are many factors that play a role in whether or not recovering data from a scratched drive is possible. Make, model, severity of the scratch and location of the scratch all play a role in determining if it's possible to recover the data from one of these catastrophic situations. The truth is, most drives that are scored can't be recovered. Almost all drives that are scored have one common symptom, clicking. Some makes and models will click

Question 4

Why Can't Data Be Recovered From Most Hard Drives With Scratched Platters?

Accepted Answer

Some people ask, can't you just take the platters out and read them? The answer is no.... There is no device made that can read the platters of a hard drive. Each HDD contains drive specific firmware / software that make it operational and also translates physical sectors into logical sectors. Hard drives write data using an electromagnetic algorithm that is different from hard drive to hard drive. Data recovery requires physical repair of the device using identical donor parts taken from a driv

Question 5

What Happens If You Can't Recover My Data?

Accepted Answer

Of course we will always try to recover every file along with the original file structure from your hard drive, RAID, SSD, flash drive or camera card. Sometimes that is simply not possible due to media damage. This is why we gather a list of the most important files you need. If we are unable to recover any data from your storage media device there will be absolutely no charge for the recovery attempt (except in rare cases when we charge an attempt fee due to unusual circumstances such as; previ

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