FAQ - Gant

Question 1

.css-w0dq9e{font-family:GantModernV2,"NotoSans-Regular","Helvetica Neue",Helvetica,Arial,sans-serif;font-weight:400;font-size:14px;font-style:normal;line-height:140%;letter-spacing:0.14px;color:#000000;-webkit-flex:1;-ms-flex:1;flex:1;text-align:left;}How do I return an item?.css-16mlkca{width:24px;height:24px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:cent

Accepted Answer

.css-5m49m7{font-family:GantModernV2,"NotoSans-Regular","Helvetica Neue",Helvetica,Arial,sans-serif;font-weight:400;font-size:14px;font-style:normal;line-height:140%;letter-spacing:0.14px;}Use the return shipping label included in your parcel. Fill out the return form indicating the reason, attach the label to the parcel, and drop it off at the nearest postal agent listed. Keep the receipt until you receive confirmation of your return.For orders below $150, the delivery cost is $15.Delivery cost

Question 2

What is Gant's return policy?

Accepted Answer

We offer free returns within 30 days from the day your parcel is delivered. .css-1kvqqus{padding-top:1.125rem;padding-bottom:1.125rem;padding-left:0.75rem;}@media screen and (min-width: 1025px){.css-1kvqqus{padding-top:1.5rem;padding-bottom:1.5rem;}}.css-1rig63s{list-style-type:"–";-webkit-padding-start:0.75rem;padding-inline-start:0.75rem;}Women’s swimwear must be tried on over underwear and returned with hygiene stickers intact.Underwear cannot be returned for hygiene reasons.Perfume must be u

Question 3

I’m missing a return label—what should I do?

Accepted Answer

Please contact our customer service team for a new label.If your order is missing an item please contact our customer service team.If you encounter an error during checkout, please take a screenshot of the message and share it with our customer service team so we can investigate further.Please ensure your email address and password are correct. If this still does not work, we recommend changing your password. To change your password, simply visit 'The Gant Club' site and click on 'Forgot your pa

Question 4

When will I be refunded?

Accepted Answer

Once we’ve received and processed your return, we’ll send you a confirmation email. Refunds are issued to your original payment method within 2–5 business days after we process your return. Gant.com delivers to US addresses. Our standard delivery service is DHL Express home delivery. All orders are shipped from Europe with an estimated delivery time of 5-7 days.You don’t need an account to place an order.If you would like to delete your account, please contact our customer service team.

Question 5

How do I make a product claim?

Accepted Answer

Email customer service with your order number, issue description, and clear photos. Claims for reseller purchases must be handled directly with the reseller.We accept Visa, MasterCard, American ExpressPayPalLog in to your Gant Club account and update your preferences in the section "Communication preferences". You can also contact our customer service team for support.

Gant — Men'S Clothing Store

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